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Price info

Hotel Kristall

Things to know about your stay

> The mentioned rates are per person and day with 3/4 board including service and taxes.

> The rates for our rooms vary according to the different categories and the current occupancy. With our flexible price structure, we especially reward those guests who book early.

> Prices shown will from January 1st 2020 attract a tourist tax of € 2,50 per person (aged 14 years and over) per day, payable on departure.

> Single room upon request and availibility and with supplement

> On the day of your arrival, the room will be ready from 3 p.m. If you plan on arriving later than 6 p.m. please inform us.

> On your day of departure, make sure to check-out until 11 a.m.

> If you wish (upon availibility) to keep the room until 5 p.m. on your day of departure, we charge € 30,00

> A booking is valid from the moment we have received a deposit (For summer bookings we charge € 300 per room, for winter bookings € 500,00). In the case of early cancellation until 30 deays before arrival, the deposit will be refunded.

> Please add your booking number to your bank transfer

> Bank details: Cassa Rurale di Valdaora: IT 21 I 08035 59040 000305002117 SWIFT: RZS B IT 21 505

> In case of a short- term cancellation (at least 24 h before) or if you do not appear to your booked beauty and wellness treatments we charge 80% of the application price.

> No reductions are given for meals not taken

> Unfortunately, it will not be possible to book a certain room number or floor.

> For payment, we prefer credit cards or cash (except American Express or Business Cards).

> We do not accept bank checks.

> In the case of unforeseen economic developments or a change of the VAT rate, we will charge you for the difference.

The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)

Cancellation policy:

> Up to 30 days before the start of your holiday, there is no cancellation fee.

> For the period between 30 days and 14 days before the day of you’re arrival, we will charge you 40% of the total price.

> For cancellations between 14 days and one week before the start of your holiday, we will charge you 70% of the total price.

> If you cancel is less than 1 week before the start of your holiday, we will charge you 90% of the total price.

> Early departure: In case of an anticipated departure we will calculate the full price of the services you’ve taken advantage of and 90% of the price of the remaining booked service that haven’t been used.

Cancellation is possible only in written form

 

> We recommend our guests to conclude travel cancellation insurance. You can conlude it directly on our homepage.

> On request only. We charge € 20,- per night (without food)

> We reserve the right to charge for final cleaning.

> Please understand that your four-legged friends are not allowed in the dining room and wellness area.

> Depending on the availability we offer you as well a dog bed and a dog bowl.

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council

Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/

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