Things to know about your stay
> The mentioned rates are per person and day with 3/4 board including service and taxes.
> The rates for our rooms vary according to the different categories and the current occupancy. With our flexible price structure, we especially reward those guests who book early.
> Prices shown attract a tourist tax, until the 31. December (included) of € 2,50 per person, afterwards of € 3,50 per person (aged 14 years and over) per day, payable on departure.
> Single room upon request and availibility and with supplement
> On the day of your arrival, the room will be ready from 3 p.m. If you plan on arriving later than 6 p.m. please inform us.
> On your day of departure, make sure to check-out until 11 a.m.
> A late check-out - subject to availability - will be charged.
> A booking is valid from the moment we have received a deposit (For summer bookings we charge € 300 per room, for winter bookings € 500,00). In the case of early cancellation until 30 deays before arrival, the deposit will be refunded.
> Please add your booking number to your bank transfer
> Bank details: Cassa Rurale di Valdaora: IT 21 I 08035 59040 000305002117 SWIFT: RZS B IT 21 505
> In case of a short- term cancellation (at least 24 h before) or if you do not appear to your booked beauty and wellness treatments we charge 80% of the application price.
> No reductions are given for meals not taken
> Unfortunately, it will not be possible to book a certain room number or floor.
> For payment, we prefer credit cards or cash (except American Express or Business Cards).
> We do not accept bank checks.
> In the case of unforeseen economic developments or a change of the VAT rate, we will charge you for the difference.
The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.
Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)
Cancellation policy:
> Cancellation more than 1 month (30 days) before arrival: € 40,00 as processing fee
> For the period between 30 days and 14 days before the day of you’re arrival, we will charge you 40% of the total price.
> For cancellations between 14 days and one week before the start of your holiday, we will charge you 70% of the total price.
> If you cancel is less than 1 week before the start of your holiday, we will charge you 90% of the total price.
> Early departure: In case of an anticipated departure we will calculate the full price of the services you’ve taken advantage of and 90% of the price of the remaining booked service that haven’t been used.
Cancellation is possible only in written form
> We recommend our guests to conclude travel cancellation insurance. You can conlude it directly on our homepage.
> On request only. We charge € 20,- per night (without food)
> We reserve the right to charge for final cleaning.
> Please understand that your four-legged friends are not allowed in the dining room and wellness area.
> Depending on the availability we offer you as well a dog bed and a dog bowl.
Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/