Price info

  • General Information concerning your stay

    Rates

    • The mentioned rates are per person and day with 3/4 board including service and taxes.
    • Prices shown will from January 1st 2015 attract a tourist tax of € 2,10 per person (aged 14 years and over) per day, payable on departure.
    • From 1st January 2022 this tourist tax will be increased to € 2,50.

    Arrival and Departure

    • On your day of departure, make sure to check-out until 11 a.m.
    • For this reason, on the day of your arrival, you cannot move into your room before 3 p.m. If you plan on arriving later than 6 p.m. please inform us.
    • If you wish (upon availibility) to keep the room until 5 p.m. on your day of departure, we charge € 30,00

    Early departure

    • In case of an anticipated departure we will calculate the full price of the services you’ve taken advantage of and 90% of the price of the remaining booked services that havent’t been used.

    Non-smoking

    • As you probably already know, in Italy it is forbidden to smoke in public rooms. In order to ensure all-round well-being for our smoking guests, we would ask you to enjoy your cigarette on our Panorama terrace (with heating unit – in the winter). All our rooms fall under the non-smoking policy. You are however allowed, to smoke on your balcony.

    Dogs

    • Your pet is of course welcome to join you on your holiday at the Hotel Kristall. A small service charge of EUR 15,00 per day applies for the additional cleaning. Depending on the availability we offer you as well a dog bed and a dog bowl. Please don’t forget to bring your pet’s favourite food, seen as we cannot provide it.

    Fixprices for children

    • from 0 – o,99 years € o,00
    • from 1 – 2,99 years € 40,00
    • from 3 – 7,99 years € 64,00
    • from 8 – 15,99 years € 74,00
    • 16+ years: 15% discount
    • The fixprices for children are by two full-paying adults

    Discounts

    3rd person ( over 16 years) in a double room ( with 2 full payers ) : – 15 %

    Supplement

    • Single room upon request and availibility and with supplement

    Cancellation

    The right of withdrawal as laid down in the Consumers’ Code is not contemplated – however, we are willing to apply the following conditions for withdrawal.
    Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 (Consumers’ Code)
    Cancellation policy:

    • Cancellation is possible only in written form.
    • Up to 30 days before the start of your holiday, there is no cancellation fee.
    • For the period between 30 days and 14 days before the day of you’re arrival, we will charge you 40% of the total price.
    • For cancellations between 14 days and one week before the start of your holiday, we will charge you 70% of the total price.
    • If you cancel is less than 1 week before the start of your holiday, we will charge you 90% of the total price.
    • Early departure: In case of an anticipated departure we will calculate the full price of the services you’ve taken advantage of and 90% of the price of the remaining booked service that haven’t been used.
    • In the case of cancellation, we will keep the deposit for administration costs.

    Cancellation conditions: The Italian regulation for hotel owners apply.

    Cancellation conditions

    • The Italian regulation for hotel owners apply.

    Holiday cancellation insurance

    • We also offer trip cancellation insurance. For more detailed information and conditions, please contact us or read more here!

    Bookings

    • A booking is valid from the moment we have received a deposit (For summer bookings we charge € 300 per room, for winter bookings € 500,00). In the case of early cancellation, we will keep this amount for administration costs. Unfortunately, it will not be possible to book a certain room number or floor.
    • Bank details: Cassa Rurale di Valdaora: IT 21 I 08035 59040 000305002117 SWIFT: RZS B IT 21 505
    • In case of a short- term cancellation (at least 24 h before) or if you do not appear to your booked beauty and wellness treatments we charge 80% of the application price.

    Payment

    • For payment, we prefer credit cards or cash. We do not accept bank checks.
    • In the case of unforeseen economic developments or a change of the VAT rate, we will charge you for the difference.

    Please note: The bill can be paid in cash (until 1.999,99 €) or credit card (no Diners or AMEX)

    Reduction

    • No reductions are given for meals not taken.

    W-Lan

    • Internet access free of charge

     

    Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council
    Platform for online dispute resolution for consumer disputes (ODR) to the European Commission:http://ec.europa.eu/consumers/odr/