Arrival
Departure
Accommodation

Price info

General Information

Arrival and Departure: On your day of departure, you must not leave your room after 10 a.m. For this reason, on the day of your arrival, you cannot move into your room before 3 p.m.

Non-smoking: As you probably already know, it is forbidden in Italy to smoke in public rooms. In order to ensure all-round well-being for your smoking guests, we would ask you to enjoy your cigarette on our Panorama terrace (with heating unit). All our rooms fall under the non-smoking policy. However, you will be able to smoke on your balcony.

Dogs: Fee of € 10 per day (bring your dog's own basket and cover). Your four-legged friend is not permitted into the dining rooms and the spa area. We reserve the right to charge you for special cleaning of your room at the end of your stay.

Cancellation: Cancellation is possible only in written form. Up to one month before the start of your holiday, there is no cancellation fee.
  • For the period between day 15-30 days before the day of you’re arrival, we will charge you 40% of the total price.
  • For cancellations up to 8 days before the start of your holiday, we will charge you 60% of the total price.
  • If you cancel is less than 8 days before you original start date or if you leave early, we will charge you for 70% of your booked holiday.

Cancellation conditions: The Italian regulation for hotel owners apply.

Holiday cancellation insurance: We also offer holiday cancellation insurance. For more detailed information and conditions, please contact us or read more here!

Bookings: A booking is valid from the moment we have received a deposit of € 200 per room. In the case of cancellation, we will keep this amount for administration costs. Unfortunately, it will not be possible to book a certain room number or floor.

Payment: For payment, we prefer crossed cheques or cash. In the case of unforeseen economic developments or a change of the VAT rate, we will charge you for the difference.

Methods of payment: EC card, Visa, Mastercard. In the case of cash, we deduct 2% of your hotel bill.
No reductions are given for meals not taken.



 
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Phone +39 0474 592 077
Fax +39 0474 592 006

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Fam.Erlacher
Via Egger 3
I - 39030 Sorafurcia - Valdaora
Dolomites - South Tyrol
 

www.hotelkristall.it